Customers frequently experience frustration when ordering coffee, whether due to long lines, unclear menu options, or inconsistent preparation. This leads to wasted time, unsatisfactory orders, and a diminished overall experience. On the other hand, coffee shops face challenges in handling high volumes of orders, managing customer preferences, and maintaining efficient service, particularly during peak times.
There is a need for a streamlined, user-friendly solution that allows customers to easily order their favorite coffee from their preferred coffee shops, customize their drinks, and pick them up without delay. For coffee shops, there is a need for an efficient order management system that reduces wait times, improves order accuracy, and enhances customer satisfaction.